Gemeinhardt products are designed to meet the demanding needs of professional and school musicians. With regular care and maintenance, your Gemeinhardt instrument should serve your performance requirements for decades. The Gemeinhardt 1SP student flute and 1P student piccolo come with a 3-year warranty. All other instruments come with our standard 5-year warranty.
100% Satisfaction Guarantee
Musical instruments purchased from Gemeinhardt Musical Instruments come with a 100% satisfaction guarantee for the first 10 days. This allows time for students to meet with their teacher and determine the instrument is appropriate. Returns must be in original purchase condition, and not show signs of abuse. Returns must be in original packaging and include accessories as shipped, Return material authorization (RMA) number, and appropriate paperwork including a copy of the invoice. Return shipping costs are the responsibility of the consumer.
A full refund, excluding shipping fees, will be issued after receipt and inspection of merchandise.
Instruments purchased from Gemeinhardt Musical Instruments are guaranteed to the original purchaser for three years from the date of purchase, against defective material or workmanship, excluding normal wear or deterioration. Lacquer or plated finish is not guaranteed against deterioration due to perspiration, corrosive atmospheric conditions, or abuse or neglect. This warranty does not include pads, springs, corks, or normal wear from usage. This Warranty does not apply to any defect which, in Gemeinhardt’s judgment, has been brought about by repair or alteration done by a repairman not specifically authorized to do so in writing by Gemeinhardt, misuse, negligence, accident, or failure to reasonably and properly maintain the instrument. It is recommended that the purchaser remove fingerprints from the instrument by wiping it clean with a soft flannel cloth as often as possible to avoid such impairments.
This warranty only covers instruments purchased from Gemeinhardt Musical Instruments as registered with Gemeinhardt
Postage and insurance for the return of instruments to Gemeinhardt Musical Instruments for warranty repair or replacement are the responsibility of the owner with prior approval.
Requesting a Return
Product returned without an RMA number will be refused. Before returning any product, contact Gemeinhardt customer service at 574.295.5280 to obtain a return material authorization number (RMA).
Refusal of Delivery
If an order is refused for a reason other than damage, the buyer will be responsible for all shipping costs, including return shipping costs and any other costs that occur during the delivery and return process.